I-netFax FAQ

Internet Fax Service 1. What is I-netFAX? 2. How does it work? 3. Do I need an international direct line? 4. Do I need to put in special hardware? 5. Do I need a computer? 6. Do I need to train people? 7. What is the guarantee that my message will reach the destination? 8. What if the destination fax machine is inaccessible? 9. How long will attempts be made before rejecting a fax as non-deliverable? 10. Is this messaging system secure? 11. Do we pay at the end of each month? 12.Will we be informed when we are running out of money in our account? 13. How can I keep track of our daily service usage and our amount remaining?       1. What is I-netFAX? I-netFAX is a store and forward internet fax service, taking advantage of the Internet technology and ultimately costing you less. 2. How does it work? I-netFAX simply converts your fax to an email and sends it over the Internet. Faxes can be sent anywhere in the world. 3. Do I need an international direct line? No, You do not need an IDD line. All you need is a fax machine and an STD telephone line. 4. Do I need to put in special hardware? No, you can send faxes directly from your fax machine. 5. Do I need a computer? No. You do not need to have a computer to run this service; only a fax machine and an STD telephone connection are required. 6. Do I need to train people? There is no special training required. There is no difference to the way you are sending faxes now. 7. What is the guarantee that my message will reach the destination? With the I-netFAX system you will receive a report through e-mail within a few minutes stating that the fax was delivered successfully to its destination. This confirmation will be sent as an email to an email address nominated by you. 8. What if the destination fax machine is inaccessible? If the destination fax machine is inaccessible, due to any reason, I-netFAX will make six attempts to deliver the fax. This saves you the hassle of standing at your fax machine, retrying the fax number. 9. How long will attempts be made before rejecting a fax as non-deliverable? Depending on the error code generated from the destination fax machine, the I-netFAX server retries for 6 minutes. 10. Is this messaging system secure? Yes. This messaging system is secure and your faxes are sent in an encrypted fashion (128bit encryption). This is commercial grade encryption. 11. Do we pay at the end of each month? No, I-netFAX is a prepaid system. You must make a payment in advance. Your balance with us will keep on decreasing as you send more and more faxes. You will have to maintain a minimum balance with us. You will be billed automatically by our system. You can check your itemized account through our user-friendly web interface. The web interface will show you: How many faxes you sent. Where they were sent to. How much it is costing you. 12.Will we be informed when we are running out of money in our account? Yes, you will also receive an email when there is 15% of your balance remaining. E.g..If you deposit K100, you get an email after you have spent K85. 13. How can I keep track of our daily service usage and our amount remaining? When opening the I-netFAX account you will receive your secret Pin code and password for checking your account through the I-netFAX site.

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